Service Department
|
|
Dyno Tuning |
Customer Feedback |
Schedule appointment |
Cycle Connection earns another Silver Bar & Shield Award (Learn More)
SERVICE DEPARTMENT HOURS
Monday-Saturday: 9am-6pm
Sunday: Closed
PHONE:
417-623-1054
______________________________________________
______________________________________________
"It was worth A LOT to me. I was passing through from a long road trip (Wichita, KS to Nashville, TN and back), and my rear tire looked pretty bad.
Not only did you guys get me in right away but you also found a hole in my drive belt. I had 10 days left on my warranty. You didn’t have the belt in stock but had one in Tulsa. Somehow you got the belt to the shop that night had my bike torn down and first thing in the morning you had it put back together and covered it under warranty! Thanks for being great at what you do. That kind of competence and service is worth the 3 ½ hour road trip to get my bike serviced every year."
-Steve P., Cheney, KS
"I wanted to write and let you know of the great experience I had at your dealership. While returning from Sturgis to my home in North Carolina
I began to experience a problem with my 2007 FXSTC. I made my way to a HD dealership in a state to the west of you and they made an honest effort to help me. They checked my battery but were unable to find any problems. So I headed for home hoping I'd make it and holding my breath every time I tried to start my bike. On Friday, August 7th, the bike barely started and it was becoming increasingly obvious there was definitely a problem. I found Cycle Connection in my HOG Road Atlas and took off for Joplin. Since it was already late morning on a Friday I was hoping for the best- but fearing the worst. It was around 1:30 pm when I arrived at your dealership and walked into the service department. I met Chris Conrad and explained my situation to him. I was stunned to hear him say he would have someone look at the bike immediately. I fully expected a long, but totally understandable, wait in your customer lounge. Within approximately 30 minutes Chris tracked me down while I was exploring the showroom and explained the problem was a faulty battery. Within 1 hour and 30 minutes from the time I rode onto your parking lot, Chris and your technicians had diagnosed my problem, gone
"above and beyond" to find the needed battery that was not in stock, installed the battery, repaired some other bad wiring issues and put me
back on the road home! My only regret is that geography makes it impossible for me to do all of my "bike related" business with Chris Conrad and
Cycle Connection. Please accept my thanks and best wishes for your continued success!"
-Robert N., Fayetteville, NC
_________________________________________________
.jpg){kind=small}
